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Caplena AI features, pricing and GDPR (October 2026)
AI text analysis from Zurich for open-ended answers in customer and employee surveys, reviews and tickets in 100+ languages.
Contact for pricing
Pricing: Contact for pricing
Team, Enterprise and Agency plans with annual credit allowances, prices only on a call. As of September 2026.
What is Caplena?
Caplena is an AI text analysis platform from Zurich that codes and summarizes open-ended feedback from customer and employee surveys, reviews and support tickets. Brand-side insight teams and market research agencies use it to analyze large volumes of verbatims.
Caplena ingests data from Excel, SPSS, APIs and more than 20 integrations such as Qualtrics, Medallia, Zendesk, Google Maps reviews and app stores. It detects and assigns topics, measures sentiment and provides dashboards with cross-tabulation and Power BI export. Plans are Team, Enterprise and Agency, each with an annual credit allowance; SSO, DeepL translation and driver analysis are part of Enterprise and Agency. The company is based in Zurich and names customers such as IKEA, Lufthansa and Swisscom.
Caplena AI features and use cases
- Codes open-ended answersThe AI assigns topics to thousands of free-text answers, a task that researchers otherwise do by hand. Studies with many verbatims can be reported much sooner.
- Detects and summarizes topicsTopic detection finds themes in new data sets and summarizes what respondents say about each. Teams discover issues they did not anticipate in the questionnaire.
- Runs deeper analysisThe Insight Agent goes beyond summaries and analyzes drivers and patterns across the data. CX and EX teams can link comments to scores such as NPS.
What sets Caplena apart
- Specialized in open-ended text from surveys, reviews and tickets, with analysis in more than 100 languages.
- Separate plan for market research agencies.
Where Caplena is strongest
Switzerland Available internationally
Caplena is headquartered in Zurich and names Swiss customers such as Swisscom.
Questions to ask before you buy Caplena
Prices are only available on a call and plans are built on annual credits, so estimate your yearly text volume. Employee survey comments can identify individuals, so agree on anonymity thresholds. The privacy policy says data is transferred to and processed in the EU or Switzerland and names Google Cloud as server infrastructure; ask for the exact region and the data processing agreement.
Using Caplena in the EU: GDPR and AI Act
- Data locationNot published by the vendor.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
Caplena reviews
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Questions about Caplena
Which data sources can Caplena analyze?
Survey exports from Excel or SPSS, API data and integrations such as Qualtrics, Medallia, Zendesk, app stores and Google Maps reviews.
Are prices public?
No. All three plans show a book-a-call button instead of a price.
Which plan includes SSO?
SAML2 single sign-on is part of the Enterprise and Agency plans.
Caplena update historyno updates yet
No changes recorded for Caplena yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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