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Munich-based research repository for UX and user research with AI analysis, transcription and chat over interviews.
Dovetail AI features, pricing and GDPR (October 2026)
Sydney-based platform for user research and customer feedback with AI analysis of interviews, surveys and documents.
FreemiumFree plan
Pricing: Freemium
Free plan with one channel, one project and AI chat. Enterprise by quote, billed in US dollars. As of September 2026.
What is Dovetail?
Dovetail is a customer intelligence platform from Sydney that turns interviews, calls, surveys and feedback into searchable evidence. Research, product and design teams use its AI to transcribe, classify and summarize what customers say.
Dovetail collects research recordings, documents and feedback channels in projects and dashboards. Channels track feedback streams, projects handle interviews, and docs create shareable outputs linked to the underlying quotes. The company is Dovetail Research Pty. Ltd. in Sydney. A free plan covers one channel and one project; Enterprise pricing is set by quote. Dovetail states that customer data is never used to train its models.
Dovetail AI features and use cases
- Transcribes and analyzes interviewsRecordings of calls and research sessions are transcribed automatically, and the AI surfaces recurring patterns. Researchers spend less time on transcripts and more on interpretation.
- Classifies feedback streamsChannels use AI to sort incoming feedback into themes and flag emerging issues. Product teams see new problems early without reading every ticket or survey answer.
- Answers questions across dataThe chat answers natural-language questions over first-party customer data and cites the sources. Stakeholders can check what customers said about a topic without asking the research team.
- Drafts evidence-backed documentsDocs generate reports, briefs and PRDs that link back to source quotes. Teams share findings faster and readers can check each claim against the original evidence.
What sets Dovetail apart
- Headquartered in Sydney, Australia, with data residency in the US, Europe or Australia and a free plan.
- Outputs link every statement back to the underlying quote or recording.
Where Dovetail is strongest
Australia Available internationally
Dovetail Research Pty. Ltd. is headquartered in Sydney, Australia.
Questions to ask before you buy Dovetail
Interviews and recordings contain personal data of customers or participants. Dovetail offers data residency in the US, Europe or Australia, so choose the region before importing data, and review consent for recordings. Paid plans are priced by quote in US dollars. Redaction of personal data and SSO are part of Enterprise.
Using Dovetail in the EU: GDPR and AI Act
- Data locationMultiple regions, EU region available (according to the vendor). Hosting regions: United States, EU, Australia.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
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Questions about Dovetail
Is there a free version?
Yes. The free plan includes one channel, one project and AI chat without a credit card.
Does Dovetail train AI on our data?
Dovetail states that customer data is never used to train its models. It also offers PII redaction and access controls.
Which certifications are listed?
Dovetail names SOC 2 Type II and ISO 27001 and says it supports GDPR and HIPAA requirements.
Dovetail update historyno updates yet
No changes recorded for Dovetail yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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Contact for pricing🇺🇸
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