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Software delivery platform with CI, CD, infrastructure as code and security testing, plus AI agents for pipelines and deployments.
Tines AI features, pricing and GDPR (October 2026)
Workflow platform from Dublin for IT and security teams with AI agents, chat copilots and MCP connectivity, also self-hosted.
FreemiumFree plan
Pricing: Freemium
Free edition with unlimited users, up to 3 live workflows and a one-time $50 AI allowance. Paid editions without a workflow limit by quote only, as of September 2026.
What is Tines?
Tines is a workflow automation platform for security and IT teams. It connects tools through workflows and adds AI agents, chat copilots and MCP connectivity, running in Tines' cloud, self-hosted or hybrid.
Teams build workflows that connect their tools and run steps such as enrichment, ticket creation or approvals. Tines was founded in 2018 by two former security practitioners and is based in Dublin, Ireland. The free edition allows unlimited users and connectors with up to three live workflows. Paid editions remove the workflow limit, add flexible deployment and let customers bring their own AI model.
Tines AI features and use cases
- Runs an IT help desk copilotTines names IT help desk copilots as a use case: employees ask questions in chat, pages or Slack and trigger approved workflows. Routine requests such as access or resets run without manual handoffs.
- Triages alerts with AI agentsAI agents assist with investigations and alert triage, gather context from connected systems and coordinate the next steps. Analysts start from a prepared case and spend less time on repetitive lookups.
- Gives AI controlled system accessThrough MCP servers and clients, AI tools reach company systems only in the ways the workflows allow. IT keeps control over which actions an AI may take.
What sets Tines apart
- Runs in Tines' shared cloud, self-hosted or hybrid, and customers can bring their own AI provider instead of the AWS Bedrock default.
- The trust center lists ISO/IEC 42001:2023 for AI management systems alongside ISO/IEC 27001:2022 and SOC 2 Type II.
Where Tines is strongest
Ireland Available internationally
Internationally oriented; Tines Limited is based in Dublin, Ireland.
Questions to ask before you buy Tines
Paid prices are only available by quote, and AI usage in the free edition is limited to a one-time $50 allowance. Customers select the AWS region for their tenant: the subprocessor page lists the US, the EU, Switzerland, the UK, Japan and Australia, so choose the region before setup. Tines states that AI processing is stateless, without training on or logging of customer data. Define which workflow steps need human approval before AI agents act.
Using Tines in the EU: GDPR and AI Act
- Data locationMultiple regions, EU region available (according to the vendor). Hosting regions: United States, EU, Switzerland, United Kingdom, Japan, Australia.
- Data processing agreementPublic, read it here (opens in a new tab). Subprocessor list (opens in a new tab).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
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Questions about Tines
Is there a free version of Tines?
Yes. The free edition includes unlimited users, spaces and connectors, up to three live workflows and a one-time $50 AI allowance.
Can Tines be self-hosted?
Yes. Tines states that its AI features work in the shared cloud, self-hosted and hybrid environments. Deployment options for paid editions are agreed with sales.
Which AI model does Tines use?
By default Tines uses AI through AWS Bedrock. Customers can also connect their own AI provider.
Tines update historyno updates yet
No changes recorded for Tines yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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