From $149 per month · Free trial🇺🇸
Localization platform for software and product teams with AI translation, AI quality scoring and connections to code and design tools.
Unbabel AI features and pricing (October 2026)
Translation platform from the TransPerfect group that combines machine translation with quality scoring and human review.
Contact for pricing
Pricing: Contact for pricing
Amounts were not published on the website when we checked in September 2026; quotes through sales.
What is Unbabel?
Unbabel is a translation platform for customer service and content teams that combines machine translation with automatic quality scoring and routes texts to human editors when the score is low.
Unbabel calls its product a language operations platform. It translates support tickets, chats and content, reports quality in real time and connects to Salesforce, Zendesk, Intercom and Freshdesk. The company was founded in Lisbon in 2013, has its registered office in San Francisco and now belongs to TransPerfect. Customers named on the website include Adidas, Patagonia, Logitech and Skyscanner.
Unbabel AI features and use cases
- Scores translation qualityQuality Intelligence estimates how good each machine translation is. Service teams see which replies can go out directly.
- Routes hard texts to peopleDynamic workflows let the AI handle routine texts and send complex or low-scoring ones to human editors. Companies balance speed, cost and quality per text.
- Compares translation modelsMT Score evaluates how well different machine translation models perform. Localization leads pick engines based on measured results.
What sets Unbabel apart
- Built for customer service, with integrations for Salesforce, Zendesk, Intercom and Freshdesk.
- Part of TransPerfect, which adds human translation capacity behind the AI.
Where Unbabel is strongest
United States Available internationally
Unbabel Inc. has its registered office in San Francisco and is part of the TransPerfect group; the company was founded in Lisbon in 2013.
Questions to ask before you buy Unbabel
Prices are not public, so ask for a quote that separates machine and human translation. The privacy policy names AWS, Google Cloud and Microsoft Azure as providers and lists the United States for all three; ask where your texts are processed. Support tickets often contain personal data, so sign a data processing agreement first.
Unbabel reviews
No reviews yet. Be the first to share how your team uses it.
Every review shows its verification level. We read each one before it goes live. How we check reviews
Questions about Unbabel
Who owns Unbabel?
According to its about page, Unbabel is part of the TransPerfect group.
Which help desk systems does Unbabel connect to?
The website names Salesforce, Zendesk, Intercom and Freshdesk.
Is Unbabel certified?
The homepage states ISO 27001 certification and describes encryption and anonymization of customer data.
Unbabel update historyno updates yet
No changes recorded for Unbabel yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
Alternatives to Unbabel
Tools in the same category (Translation) with the most overlapping markets.
Freemium🇺🇸
Writing assistant for more than 30 languages with grammar, style and punctuation checks, AI paraphrasing and team style guides.
Contact for pricing · Free trial🇺🇸
Translation management for enterprises with LanguageAI for post-editing, quality estimation and checks on tone and brand safety.
Free🇺🇸
Multilingual pretraining dataset from Hugging Face covering more than 1,000 languages, including a large German subset.