Flat fee · Free trial🇦🇹
Social media management from Vienna with editorial planning, a community inbox, an Inbox Agent and an AI writing assistant.
Helpdesk: AI tools compared (October 2026)
21tools in this category
7countries with local strength
12can host data in the EU
How results are ranked: How we review
Results
From $24.17 per month · Free trial🇺🇸
Customer service software with live chat, a help desk and the AI agent Lyro, which answers requests from your own support content.
From €89 per user/month🇩🇰
Danish customer service platform for ecommerce with helpdesk, phone and chat, the Mim AI agent and an AI co-pilot for agents.
From $19 per user/month · Free trial🇺🇸
AI customer agent from the company formerly called Intercom that resolves chat, email and voice requests and also runs on other helpdesks.
From $19 per user/month · Free trial🇺🇸
Helpdesk by Freshworks with Freddy AI Agent, a Copilot for agents and AI insights, with data centers in the US, EU, India and Australia.
From $19 per user/month · Free trial🇺🇸
ITSM software from Freshworks with Freddy AI for reply suggestions, ticket summaries, AI agents and ticket trend analysis.
From $25 per user/month · Free trial🇺🇸
Helpdesk built on shared inboxes for email, chat and SMS, with the Autopilot AI agent, reply drafts and automated quality reviews.
From $25 per user/month · Free plan🇺🇸
Helpdesk with shared inbox, Docs knowledge base and Beacon chat widget, plus AI drafts, summaries and AI Answers.
From $185 per month🇺🇸
Quality assurance and conversation analytics platform for customer service with AI grading, AskAI and coaching across all conversations.
From €19 per user/month · Free trial🇺🇸
Helpdesk and service platform with AI agents for chat, email and voice, a Copilot for agents and automated quality assurance.
From $150 per month · Free plan🇨🇦
AI agent platform for customer support with a studio, knowledge bases, its own helpdesk and pricing per conversation rather than per seat.
Contact for pricing🇺🇸
Customer service platform for retail brands with AI agents for chat and voice, an agent copilot and one lifelong customer conversation.
From $10 per month · Free trial🇺🇸
Helpdesk for online stores with a Shopify connection whose AI Agent answers routine requests and changes orders directly.
Contact for pricing🇺🇸
Customer service platform with its own CRM whose AI agent resolves requests on every channel and supports reps in the conversation.
Contact for pricing · Free trial🇩🇪
Service management and endpoint platform from Frankfurt with AI agents, AI-assisted triage and a free choice of AI models.
From €61 per user/month🇳🇱
Service management software from Delft with AI for ticket categorization, summaries, knowledge articles and the TOPdesk Robin assistant.
From $99 per month · Free trial🇨🇭
Swiss AI platform for customer service that resolves tickets across email, chat and WhatsApp and hands complex cases to human agents.
Contact for pricing🇺🇸
Facility management and maintenance platform with AI agents for service requests, reporting and invoice checks.
Contact for pricing🇺🇸
AI agent platform from Boston for enterprise customer support, with chat, voice and a copilot for Zendesk and Salesforce.
From $2.99 per user/month · Free plan🇺🇸
Chrome extension for text snippets and forms with the AI writing helper AI Blaze, for teams that type similar texts every day.
Contact for pricing🇺🇸
Translation platform from the TransPerfect group that combines machine translation with quality scoring and human review.
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