From $24.17 per month · Free trial🇺🇸
Customer service software with live chat, a help desk and the AI agent Lyro, which answers requests from your own support content.
Typewise AI features, pricing and GDPR (October 2026)
Swiss AI platform for customer service that resolves tickets across email, chat and WhatsApp and hands complex cases to human agents.
Usage-basedFree trial
from $99 per month
Pricing details
Starter costs $99 per month ($999 per year) with 1 user, a $20 AI budget and $2 per resolution; Growth $599 per month with 5 users; Business $2,000 per month on annual billing; Enterprise on request. Extra users cost $89 per month. 14-day free trial. As of October 2026.
What is Typewise?
Typewise is a Swiss AI platform for customer service that resolves tickets end to end across email, chat, WhatsApp and social channels. Teams set up the AI agents in plain language, and complex cases go to human agents with full context.
Typewise AG, registered in Zurich, started in 2020 as a keyboard app and now sells an AI agents platform. A supervisor agent routes requests to specialist agents that look up orders, apply policies and close tickets in connected CRM, ERP, billing and commerce systems. The operator Nova sets up and tests agents from written instructions.
A ticket management inbox and an analytics dashboard with resolution rate and satisfaction scores complete the product. The vendor lists more than 3,500 integrations, among them Salesforce, Zendesk and Freshdesk, and names Galaxus, TUI Cruises, Iveco and DPD as customers.
Typewise AI features and use cases
- Resolves tickets end to endAI agents read the request, look up order and customer data in connected systems, apply the company's policies and close the ticket. Only unresolved cases reach the team, so human agents handle fewer routine tickets.
- Routes requests to specialistsAn AI supervisor sorts incoming requests and passes them to specialist agents for support, sales or commerce topics. Each specialist works with the systems it needs, which keeps answers consistent and shortens the path to a solution.
- Builds agents from plain languageThe AI operator Nova creates specialists from a written description of the workflow, tests changes and recommends improvements. Support leads adjust agent behavior without developers, and the vendor states that setup can be live in about 15 minutes.
- Hands over complex casesWhen a decision needs approval or judgment, the agent escalates to a person with the full conversation and context. Evaluations, simulations and approval workflows are meant to check changes before they reach customers.
What sets Typewise apart
- Success-based pricing: a monthly plan plus a fee per resolution, and tickets handed to humans without resolution are not charged.
- Customer data is hosted on AWS in the EU, with zero data retention and PII masking as options.
- The vendor states ISO 27001 certification, GDPR compliance and readiness for the EU AI Act, and its company seat is in Switzerland.
Where Typewise is strongest
Typewise AG is registered in Zurich according to its terms, and customer data is processed in the EU and Switzerland according to the privacy policy.
Questions to ask before you buy Typewise
Costs follow ticket volume, because each resolution is billed at $2 on Starter and down to $1 in Growth volume packages, so model your monthly tickets first. Customer data is processed in the EU and Switzerland, and the terms list subprocessors such as Microsoft and OpenAI Ireland with zero data retention. A custom data processing agreement is listed for Enterprise. Swiss data protection law and GDPR duties stay with you as controller.
Using Typewise in the EU: GDPR and AI Act
- Data locationEU (according to the vendor). Hosting regions: EU.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR). Subprocessor list (opens in a new tab).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus). Vendor statement: The vendor states it is ready for the EU AI Act..
General information with sources, not legal advice.
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Questions about Typewise
How is Typewise priced?
According to the pricing page, Starter costs $99 per month and Growth $599 per month, plus a fee per resolution. Business is $2,000 per month on annual billing, and Enterprise is priced on request. Extra users cost $89 per month, as of October 2026.
Is there a free trial?
Yes. The pricing page lists a 14-day free trial with 100 resolution credits and $10 in AI operator credits, no credit card required. We found no permanently free plan on the pages we reviewed.
Which systems does Typewise connect to?
The vendor lists more than 3,500 integrations, including Salesforce, Zendesk and Freshdesk, and support for the Model Context Protocol. Channels include email, chat, WhatsApp and social messaging.
Typewise update historyno updates yet
No changes recorded for Typewise yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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