From $24.17 per month · Free trial🇺🇸
Customer service software with live chat, a help desk and the AI agent Lyro, which answers requests from your own support content.
Support chatbots: AI tools compared (October 2026)
38tools in this category
7countries with local strength
11can host data in the EU
How results are ranked: How we review
Results
From €89 per user/month🇩🇰
Danish customer service platform for ecommerce with helpdesk, phone and chat, the Mim AI agent and an AI co-pilot for agents.
From $19 per user/month · Free trial🇺🇸
AI customer agent from the company formerly called Intercom that resolves chat, email and voice requests and also runs on other helpdesks.
Contact for pricing🇺🇸
AI agents for support teams that resolve requests on chat, email and voice, triage tickets and score service quality.
From $19 per user/month · Free trial🇺🇸
Helpdesk by Freshworks with Freddy AI Agent, a Copilot for agents and AI insights, with data centers in the US, EU, India and Australia.
From $25 per user/month · Free trial🇺🇸
Helpdesk built on shared inboxes for email, chat and SMS, with the Autopilot AI agent, reply drafts and automated quality reviews.
From $25 per user/month · Free plan🇺🇸
Helpdesk with shared inbox, Docs knowledge base and Beacon chat widget, plus AI drafts, summaries and AI Answers.
Freemium🇺🇸
B2C marketing CRM for email, SMS and push with predictive analytics, AI segments and a Customer Agent for service.
From $0.99 usage-based🇺🇸
Platform for AI customer service agents on chat, voice and email, with a free plan and data hosting in six regions.
From €19 per user/month · Free trial🇺🇸
Helpdesk and service platform with AI agents for chat, email and voice, a Copilot for agents and automated quality assurance.
Contact for pricing🇨🇦
Canadian platform for customer service AI agents across messaging, voice and email, with playbooks for complex procedures.
From $150 per month · Free plan🇨🇦
AI agent platform for customer support with a studio, knowledge bases, its own helpdesk and pricing per conversation rather than per seat.
Contact for pricing🇺🇸
AI platform for large contact centers that scores every conversation, plans coaching, guides agents live and resolves calls with AI agents.
Usage-based🇺🇸
US conversational AI platform for customer service agents on chat, email and voice, with workflows written in natural language.
Contact for pricing · Free trial🇬🇧
Knowledge base for customer and internal documentation with AI search with citations, a chatbot and the Eddy AI writing agent.
Contact for pricing🇺🇸
Customer service platform for retail brands with AI agents for chat and voice, an agent copilot and one lifelong customer conversation.
From $10 per month · Free trial🇺🇸
Helpdesk for online stores with a Shopify connection whose AI Agent answers routine requests and changes orders directly.
Contact for pricing🇺🇸
US enterprise platform for building voice and digital AI agents, with agent assist and AI quality scoring for contact centers.
Contact for pricing🇺🇸
Customer service platform with its own CRM whose AI agent resolves requests on every channel and supports reps in the conversation.
From €750 per month🇩🇪
AI chatbot from Hamburg for customer service at midsize companies, set up without code and run on servers in Germany.
Contact for pricing🇩🇪
Platform from Berlin on which contact centers design, test and run AI agents for phone, chat and messaging.
Contact for pricing🇺🇸
US vendor of AI voice and chat agents for enterprise contact centers, sold on a flat annual fee with conversation analytics included.
Usage-based🇺🇸
US platform for AI customer service agents on chat, voice, email and messaging, built without code and priced by outcomes.
From $85 per user/month · Free trial🇺🇸
US cloud contact center platform with AI agents for voice and digital, an agent copilot, AI routing and automated quality scoring.
From $99 per month · Free trial🇨🇭
Swiss AI platform for customer service that resolves tickets across email, chat and WhatsApp and hands complex cases to human agents.
Contact for pricing🇺🇸
AI agent platform for customer service with a rules-based decision engine, quality scoring of every conversation, chat, email and voice.
Contact for pricing🇺🇸
AI platform for enterprise contact centers with GenerativeAgent, human-in-the-loop workflows, voice AI and conversation insights.
From $25 per user/month🇺🇸
US platform for support teams with AI agents for chat, email and voice, an AI copilot and workforce management in one place.
Usage-based🇺🇸
Support automation platform with AI agents for chat, voice, SMS and email, plus agent assist, auto QA and a knowledge base.
From €44 per month · Free trial🇪🇸
AI site search plug-in for small and mid-size shops, with recommendations and an AI Assistant.
From $299 per month · Free trial🇺🇸
AI teammate for support: answers tickets in your existing helpdesk and internal questions in Slack or Teams.
Contact for pricing🇺🇸
US contact center platform with automated conversation scoring, agent assist, customer insights and AI virtual agents for voice and chat.
Contact for pricing🇺🇸
AI agent platform from Boston for enterprise customer support, with chat, voice and a copilot for Zendesk and Salesforce.
Contact for pricing🇩🇪
Platform from Düsseldorf for AI agents in contact centers across phone, chat and messaging, part of NiCE since 2025.
Usage-based🇺🇸
AI agents for customer service across channels, with assistants for human agents, voice AI, conversation analysis and AI Studio.
Contact for pricing🇺🇸
AI for rental operators that answers prospects and residents by phone, text, email and chat and automates maintenance.
FreeAvailable internationally
Sierra's benchmark for AI agents that talk to users, call tools and follow policy in retail, airline, telecom and banking.
Short entryAvailable internationally
Shared inbox for customer conversations with an AI agent that answers routine questions and captures leads, with no per-seat fees.
Last updated: