Kore.ai AI features and pricing (October 2026)

Kore.ai is an enterprise software vendor from the US that offers a platform, now called Artemis, for building AI agents. In customer service it covers voice and digital agents, agent assist, quality management and an AI-native contact center.

Kore.ai, Inc. gives Orlando, Florida as its corporate address and runs hubs in North America, Europe, the Middle East and Asia, including an office in Frankfurt. The Kore.ai Agent Platform lets teams design, test, deploy and govern multi-agent systems, with no-code to pro-code options, knowledge retrieval, workflow actions and analytics. Customer service applications sit on top, next to employee applications for HR, IT and enterprise search. The vendor states that it serves more than 500 Global 2000 organizations, supports 40+ voice and digital channels and offers 300+ integrations, including Salesforce, HubSpot and Jira.

• Resolves requests on voice and digital channelsVoice and digital AI agents handle customer requests end to end and pass cases to people when needed. You build them on one platform and reuse knowledge and workflows across channels, so a new channel does not mean a new bot.
• Assists agents on the desktopAgent assist brings real-time intelligence into the agent desktop while the human agent handles the harder calls that AI agents pass on. Agents see suggested answers and context during the conversation, so less searching happens mid-call.
• Audits conversations against your criteriaQuality AI scores calls and chats with evaluation criteria you define, flags adherence gaps and violations for review, and filters conversations by sentiment, keyword or outcome. Reviewers focus on flagged cases rather than listening to random samples.

• Aimed at large organizations, with deployment in public cloud, sovereign regions, private cloud or on premises and data residency by region, according to the vendor.
• The same platform also runs employee applications for HR, IT and enterprise search, so one agent framework can serve service and internal use.
• The vendor lists SOC 2 Type II, ISO 27001, PCI DSS and FedRAMP Moderate authorization, plus PII tokenization and audit trails.

Kore.ai, Inc. lists its main contact address in Orlando, Florida, and the vendor has further hubs in San Mateo and New York as well as Frankfurt, London, Paris, Hyderabad, Seoul and Tokyo.

No public price list was found, so plan a sales process and ask for the billing unit (sessions, usage or seats). Confirm which regions and deployment model apply to your data, and request the data processing agreement. Quality AI and conversation mining evaluate agent performance, which can count as high-risk under the EU AI Act from December 2, 2027; in the US, check recording consent rules by state for voice use.

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