From $24.17 per month · Free trial🇺🇸
Customer service software with live chat, a help desk and the AI agent Lyro, which answers requests from your own support content.
Freshdesk AI features, pricing and GDPR (October 2026)
Helpdesk by Freshworks with Freddy AI Agent, a Copilot for agents and AI insights, with data centers in the US, EU, India and Australia.
Per userFree trial
from $19 per user/month
Pricing details
According to the pricing page, Growth costs $19, Pro $55 and Enterprise $89 per agent per month billed annually; Freddy AI Agent includes 500 sessions, then $49 per 100 sessions; Copilot is $29 per agent per month from Pro; SSO from Pro; 14-day free trial. As of September 2026.
What is Freshdesk?
Freshdesk is the helpdesk of Freshworks for small to large service teams, covering ticketing across email and other channels, with the Freddy AI Agent for automated resolution, a Copilot for agents and AI-based insights.
Freshdesk offers ticketing, automation, a knowledge base, reporting and connector apps, with day passes for occasional agents. Freshworks Inc. is headquartered in San Mateo, California, has offices in Germany, the Netherlands, France, the UK and India, and reports more than 74,000 customers. It runs data centers in the US, EU, India, Australia and the Middle East.
Freshdesk AI features and use cases
- Resolves requestsThe Freddy AI Agent understands the intent of incoming requests and resolves them or takes actions, with 500 sessions included in every plan. Routine email and chat questions are answered without an agent.
- Guides agentsFreddy AI Copilot prioritizes work and recommends next steps for human agents, as an add-on from the Pro plan. New team members work through tickets with fewer escalations.
- Finds root causesFreddy AI Insights in the Enterprise plan analyzes performance trends and identifies root causes of rising ticket volume. Service leaders fix underlying issues instead of adding staff.
What sets Freshdesk apart
- AI agent sessions are billed in blocks after 500 included sessions, separate from the per-agent price.
- Data centers in the US, EU, United Arab Emirates, India and Australia, and a trust center with ISO/IEC 27001, ISO/IEC 27701 and SOC 2 Type II.
Where Freshdesk is strongest
United States Available internationally
Freshworks Inc. lists San Mateo, California, as its address for privacy requests; according to its security page, more than 74,000 customers worldwide trust Freshworks.
Questions to ask before you buy Freshdesk
Add the costs for AI agent sessions and Copilot seats to the base price per agent. Select the EU data center at sign-up if you serve European customers, and request the DPA and sub-processor list from the trust center.
Using Freshdesk in the EU: GDPR and AI Act
- Data locationMultiple regions, EU region available (according to the vendor). Hosting regions: United States, EU, United Arab Emirates, India, Australia.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
Freshdesk reviews
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Questions about Freshdesk
Is there a free plan?
The pricing page mentions no free plan. A 14-day trial gives access to the Enterprise plan.
How is the AI agent billed?
Every plan includes the first 500 Freddy AI Agent sessions; additional sessions cost $49 per 100.
Where are Freshworks data centers?
Freshworks lists data centers in the US, EU, India, Australia and the Middle East.
Freshdesk update historyno updates yet
No changes recorded for Freshdesk yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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