Front AI features, pricing and GDPR (October 2026)

Front is a customer service platform that turns shared inboxes for email, chat, SMS and social channels into a ticketing workspace. AI add-ons automate replies, draft answers, review quality and estimate customer satisfaction.

Teams handle customer conversations together in shared inboxes with ticketing, rules, macros, live chat, a knowledge base and analytics. The Starter plan covers one channel type, while Professional and Enterprise add email, SMS, social media and WhatsApp in one view, multiple workspaces, SSO and SCIM. Front AI adds Autopilot, Copilot, Smart QA and Smart CSAT, and AI Topics groups common contact reasons.

Front was founded in 2013 by Mathilde Collin and Laurent Perrin. FrontApp, Inc. is based in San Francisco and has entities in Dublin and Paris. The vendor reports more than 9,300 companies as customers and over 300 employees. Plans start with teams of up to 10 seats and scale to enterprise contracts.

• Automates complex customer requestsAutopilot is Front's AI agent for email, chat and Slack. It follows playbooks for tasks such as quote requests, service scheduling or feature debugging, learns from past conversations and help content, and hands over to a person with full context. Front bills it from $0.05 per conversation.
• Drafts replies for agentsCopilot drafts replies in the team's tone, answers questions from conversations, knowledge sources and connected tools, and summarizes long threads. Agents can refine a draft with further prompts before sending, which saves time on complex tickets.
• Reviews every ticket for qualitySmart QA scores tickets across all channels with AI scorecards built on the team's own criteria, such as tone, clarity and empathy. Results appear in agent-level dashboards, so leads can give feedback within days and do not have to sample a few tickets each month.
• Estimates customer satisfactionSmart CSAT infers a satisfaction rating from the conversation itself, without sending a survey. Teams also see ratings for conversations where customers would never answer a survey, which makes trends in satisfaction easier to track.

• Public per-seat pricing from $25 per seat per month with annual billing, with AI add-ons priced separately and included in Enterprise.
• Customers can choose data hosting in the US or the European Economic Area on AWS by contacting their account representative or support.
• Connects existing Gmail and Office 365 mailboxes via OAuth, so teams keep their addresses and add ticketing on top.

FrontApp, Inc. is based in San Francisco, and Front reports more than 9,300 companies as customers.

Seat prices rise with the plan, and AI features are add-ons outside Enterprise, so model the total per seat plus Autopilot usage. Request the EEA hosting region before setup; the subprocessor list names OpenAI and Anthropic in the US and Azure in several European countries for AI functions. Smart QA scores individual agents, which touches employee monitoring rules in some US states and the EU.

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