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Platform from Düsseldorf for AI agents in contact centers across phone, chat and messaging, part of NiCE since 2025.
Parloa AI features, pricing and GDPR (October 2026)
Platform from Berlin on which contact centers design, test and run AI agents for phone, chat and messaging.
Contact for pricing
Pricing: Contact for pricing
Parloa does not publish prices, quotes follow a demo; no pricing page when we checked in September 2026.
What is Parloa?
Parloa is an AI agent management platform from Berlin for large contact centers that lets teams design, test, deploy and optimize AI agents for phone calls, chat and messaging.
Parloa's AI Agent Management Platform covers the lifecycle of an agent: design in Parloa Studio, testing with simulations and evaluations, deployment across phone, chat, messaging and click-to-call, and monitoring with Parloa Lens and a conversation store. It connects to CCaaS systems such as Genesys, Twilio and Cisco and to Salesforce, SAP, ServiceNow and Zendesk. Parloa GmbH is based in Berlin and names customers such as BarmeniaGothaer and TUI.
Parloa AI features and use cases
- Answers phone callsVoice-optimized AI agents handle calls for tasks such as ID verification, billing questions, appointments and order management, and hand over to people when needed. Contact centers absorb peaks without longer waiting times.
- Tests agents before go-liveSimulations and evaluations run agents through test conversations and check results before deployment, with versioning for changes. Service teams release changes with less risk.
- Translates in real timeAgents can converse in many languages with real-time translation. Companies serve customers in several countries from one setup.
- Analyzes performanceParloa Lens and the data hub show how agents perform and where conversations fail. Teams refine agents based on real calls.
What sets Parloa apart
- Covers testing with simulations and evaluations as a separate lifecycle stage before agents go live.
- SAP Endorsed App with premium certification and integrations with Genesys, Twilio, Cisco, Salesforce and ServiceNow.
Where Parloa is strongest
Germany Available internationally
Parloa is Parloa GmbH, based in Berlin, and names German customers such as BarmeniaGothaer in case studies.
Questions to ask before you buy Parloa
Ask which cloud region hosts your data, since the trust center names a major cloud provider with BSI C5 certification but no region. Voice agents that tell callers they are speaking to AI fall under transparency duties of the EU AI Act. Prices are by quote.
Using Parloa in the EU: GDPR and AI Act
- Data locationNot published by the vendor.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus). Vendor statement: The trust center lists the EU AI Act among its compliance frameworks without a risk classification, as of September 2026..
General information with sources, not legal advice.
Parloa reviews
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Questions about Parloa
Where is Parloa based?
Parloa GmbH is based in Berlin, Germany.
Which certifications does Parloa hold?
The trust center lists ISO/IEC 27001:2022, SOC 2 Type 1 and Type 2 reports and PCI DSS, plus HIPAA and DORA compliance.
Which systems does Parloa connect to?
Parloa integrates with contact center platforms such as Genesys, Twilio, AWS and Cisco and with Salesforce, SAP, ServiceNow, Zendesk and Microsoft.
Parloa update historyno updates yet
No changes recorded for Parloa yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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