From €750 per month🇩🇪
AI chatbot from Hamburg for customer service at midsize companies, set up without code and run on servers in Germany.
NiCE Cognigy AI features, pricing and GDPR (October 2026)
Platform from Düsseldorf for AI agents in contact centers across phone, chat and messaging, part of NiCE since 2025.
Contact for pricing
Pricing: Contact for pricing
Cognigy does not publish prices, quotes follow a sales conversation; no pricing page when we checked in September 2026.
What is NiCE Cognigy?
NiCE Cognigy is an enterprise platform from Düsseldorf for conversational and agentic AI in customer service, deploying AI agents across voice, chat and messaging; it has been part of the CX software group NiCE since September 2025.
Cognigy offers AI agents, Knowledge AI, an Agent Copilot, voice connectivity, multimodal channels and tools for operating and evaluating agents. NiCE closed its acquisition of Cognigy on September 8, 2025; Cognigy remains available standalone and as part of NiCE's CXone Mpower platform. Customers named on the website include Toyota, Lufthansa, Henkel, DHL, Frontier Airlines and Bosch.
NiCE Cognigy AI features and use cases
- Automates customer conversationsAI agents handle customer requests on their own across voice, chat and messaging, with multilingual support and real-time translation. Contact centers resolve more requests without a human agent.
- Answers from company knowledgeKnowledge AI retrieves information from company content and generates answers with language models. Customers get consistent answers based on approved content.
- Supports human agentsAgent Copilot gives human agents real-time assistance during conversations. New agents handle complex cases with fewer escalations.
- Evaluates AI agentsAgent Evaluation and AI Ops tools monitor and assess how AI agents perform. Teams spot failing flows before customers complain.
What sets NiCE Cognigy apart
- German enterprise platform that belongs to NiCE and is sold standalone and within CXone Mpower.
- Customer references include large German companies such as Lufthansa, Henkel, DHL and Bosch.
Where NiCE Cognigy is strongest
Germany Available internationally
Cognigy is based in Düsseldorf and names German customers such as Lufthansa, Henkel, DHL and Bosch.
Questions to ask before you buy NiCE Cognigy
Ask how the product roadmap and contract develop under NiCE ownership. Hosting regions, certifications and the DPA sit in the trust center, which requires review before signing. Voice agents fall under transparency duties of the EU AI Act.
Using NiCE Cognigy in the EU: GDPR and AI Act
- Data locationNot published by the vendor.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
NiCE Cognigy reviews
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Questions about NiCE Cognigy
Who owns Cognigy?
NiCE completed its acquisition of Cognigy on September 8, 2025. Cognigy now operates as NiCE Cognigy.
Is Cognigy still available on its own?
Yes. According to the acquisition announcement, Cognigy remains available standalone and as part of CXone Mpower.
Does Cognigy publish prices?
No. Pricing is provided on request.
NiCE Cognigy update historyno updates yet
No changes recorded for NiCE Cognigy yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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