moinAI AI features, pricing and GDPR (October 2026)

moinAI is a no-code AI chatbot platform from Hamburg for customer service at small and midsize companies, combining AI agents, a self-managed knowledge base and live chat, hosted on servers in Germany.

moinAI offers AI chatbots and agents, a knowledge base with guardrails, live chat handover and a customizable chat widget, with integrations for Shopify, HubSpot, Zendesk, Salesforce and Zoho. The operator, knowhere GmbH, is based in Hamburg and reports more than 170 customer companies in sectors such as finance, tourism and manufacturing. Plans include unlimited conversations and differ by number of agents, actions and integrations.

• Answers customer questionsThe chatbot and AI agents answer incoming questions on the website and other channels and learn from conversations; the vendor states the bot understands 98 languages. Service teams handle fewer repetitive requests.
• Keeps answers under controlTeams manage the knowledge sources themselves and set guardrails against unwanted answers. Companies decide what the bot may say.
• Triggers processesAI agent actions connect the bot to processes such as order status or data lookups, with the number of actions depending on the plan. Customers get answers that require system data without waiting for an agent.

• Flat monthly prices with unlimited conversations and no setup fee, published in euros.
• Hosting in Germany and a no-code setup aimed at companies without their own development team.

moinAI belongs to knowhere GmbH, based in Hamburg, and runs the platform on servers in Germany.

Plans have minimum terms of three to twelve months, so compare them with your pilot plan. Ask which language models the platform uses and where they process data. Chatbots must disclose that customers are talking to AI under the EU AI Act transparency rules.

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