Yellow.ai AI features, pricing and GDPR (October 2026)

Yellow.ai is a platform for building AI agents that automate customer service on chat, voice and email. It offers a free entry plan and an enterprise tier, plus agent assist tools for human teams and an employee experience offering.

Teams build agents with AI Agent Builder 2.0 on the Nexus platform, connect them to a conversational knowledge base that syncs documents, websites, SharePoint or Google Drive, and deploy them on more than 35 channels in the Enterprise plan. Nexus VOX runs voice agents, AI Copilot and automated testing help debug agents, and Agent Assist supports human agents in an inbox. Integrations include Zendesk, Freshdesk, HubSpot and Genesys.

Yellow.ai started in 2016 as Yellow Messenger and took its current name in 2021. The contracting entity is Bitonic Technology Labs Inc, with a US address in San Mateo, California, and offices in India, Singapore, Malaysia, the UAE and Indonesia. In 2023 the vendor reported more than 1,300 enterprise customers.

• Automates customer conversationsAI agents built on Nexus answer and resolve requests on chat, voice, email and messaging and draw on more than 15 large language models, according to the vendor. Agents can call APIs and custom integrations to complete tasks, so routine requests no longer reach a human.
• Answers from company knowledgeThe conversational knowledge base connects documents, sitemaps and storage such as Amazon S3, Google Drive or SharePoint and syncs them hourly, daily or weekly. Agents use agentic retrieval to answer from current content and ask follow-up questions when a request is unclear.
• Handles phone callsNexus VOX deploys voice agents that answer calls, take actions and resolve requests; the vendor states that it supports more than 500 languages. Service teams can cover peaks in call volume without adding staff for every shift.
• Assists human agentsAgent Assist gives human agents response suggestions, coaching insights and conversation summaries in the inbox, backed by customer data and the connected CRM or ticketing system. The goal is shorter handling times for queries that the AI agent passes on.

• Free plan with one AI agent and 500 chat sessions a month, then $0.99 per resolution; Enterprise pricing on request.
• Data can be hosted in the US, EU, Singapore, India, Indonesia or the UAE, and customers name the location at registration.
• The security page lists ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certification, SOC 2 Type II and PCI DSS v4.0.1 compliance as a service provider.

The contracting entity Bitonic Technology Labs Inc lists a US address in San Mateo, California, and Yellow.ai reports fourfold growth in North America in 2023.

Choose the hosting region at registration, since the terms let the customer designate where data is stored. The free plan limits channels and features, so check which channels you need before testing. The terms apply different governing law by region, with Delaware law for US customers. Ask which of the language models process your data, and review the published data processing addendum.

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