From $65 per month · Free plan🇺🇸
Documentation platform with Git sync, an AI agent for writing, review and translation, and an AI assistant for readers.
Document360 AI features and pricing (October 2026)
Knowledge base for customer and internal documentation with AI search with citations, a chatbot and the Eddy AI writing agent.
Contact for pricingFree trial
Pricing: Contact for pricing
According to the pricing page, the price depends on workspaces, languages, team accounts, SSO and AI usage, quoted through a form; free trial, no credit card required; AI Premium Suite as an add-on. As of October 2026.
What is Document360?
Document360 is a knowledge base platform for customer help centers and internal documentation that adds the Eddy AI suite for cited search answers, a support chatbot and an AI writing agent.
Document360 offers an editor, workspaces, multilingual knowledge bases, access controls such as IP restrictions and roles, and more than 60 integrations, including Slack, Salesforce, Zendesk, Intercom and Microsoft Teams. An MCP server connects knowledge bases to ChatGPT, Claude and Copilot. The contracting entity is Document360 Limited in England and Wales; the platform runs on Microsoft Azure, and the website shows customers such as McDonald's, the NHS, HP and Samsung.
Document360 AI features and use cases
- Answers with sourcesEddy AI search gives conversational answers grounded in the knowledge base articles and cites every source. Customers and agents can check the answer against the original article.
- Deflects support ticketsThe AI chatbot turns documents, tickets, files and FAQs into instant answers, and the ticket deflector answers questions before a ticket is created. Support teams receive fewer repeat questions.
- Writes documentationThe AI writing agent creates articles from videos and files inside the editor, and duplicate detection flags redundant content. Documentation teams keep the knowledge base current with less effort.
What sets Document360 apart
- AI search cites every source article, which makes answers traceable.
- Trust center lists SOC 2 Type II and ISO/IEC 27001:2022 and names OpenAI and MongoDB among the sub-processors.
Where Document360 is strongest
United Kingdom Available internationally
The contracting entity is Document360 Limited under the laws of England and Wales.
Questions to ask before you buy Document360
Prices depend on workspaces, languages, seats and AI usage, so prepare these numbers for the quote. Ask which Azure region hosts your data, since the trust center names Microsoft Azure but no region. The DPA includes standard contractual clauses for transfers.
Document360 reviews
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Questions about Document360
Can I test Document360?
Yes. A free trial without a credit card is available before choosing a plan.
Which certifications does Document360 hold?
The trust center lists SOC 2 Type II and ISO 27001:2022.
Does Document360 connect to AI assistants?
Yes. An MCP server connects knowledge bases to ChatGPT, Claude and Copilot.
Document360 update historyno updates yet
No changes recorded for Document360 yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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