Maven AGI AI features and pricing (October 2026)

Maven AGI is an AI agent platform for customer support from a Boston based vendor founded in 2023. Support and customer experience teams at larger companies use it to resolve requests across chat and voice and to assist human agents inside their existing helpdesk.

Maven AGI sells an agent platform built on a reasoning engine that connects to a company's systems, knowledge and actions. Modules include Agent Designer, a no-code workspace for tuning agent behavior, Maven Voice for phone calls, Agent Assist for human agents, and Intelligent Fields for reporting. It integrates with Zendesk, Salesforce, Freshdesk and Slack, and with telephony platforms such as Twilio, Genesys and Cisco. The vendor says it serves more than 90 companies, targets enterprises in sectors like financial services, healthcare and retail, and does not publish prices.

• Resolves support requests autonomouslyThe Agent Platform diagnoses a problem, runs guided troubleshooting and advances cases using connected systems of record, and hands over to a human when needed. Support teams handle routine requests without a ticket and keep staff for complex cases.
• Answers phone callsMaven Voice handles real-time calls with an AI agent that works with telephony platforms such as Twilio, Genesys and Cisco. Contact centers can cover call volume without adding queues, while the agent can pass difficult calls to people.
• Assists human agentsAgent Assist works as an AI copilot inside Zendesk and Salesforce, supporting agents while they handle a case. Agents get help with answers and next actions without leaving the tools they already use for tickets.
• Turns conversations into reportable dataIntelligent Fields converts conversations into structured fields that teams can report on. Support leaders get data on contact reasons and outcomes without manual tagging, and PII redaction applies across channels according to the vendor.

• Holds a broad certification set including ISO/IEC 42001:2023 for AI management and PCI DSS v4.0 Level 1, which suits regulated sectors such as payments and healthcare.
• The vendor states zero LLM data retention for customer data, automatic PII redaction, tenant-level isolation, and audit logging of agent behavior.
• Agent Designer is a no-code workspace where CX teams tune agent behavior, and Charters define what an agent knows and may do per conversation type.

Headquartered at 399 Boylston Street in Boston, Massachusetts; founded in 2023, with Cisco Investments and Dell Technologies Capital named as investors.

Prices are not published, so request a quote and ask how usage is metered. The pages we checked in October 2026 list no data hosting regions, UI languages or DPA terms, so ask for them in writing. AI agents that talk to people need clear disclosure, and recorded voice calls need consent under local rules such as US state laws and the EU AI Act transparency duties.

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