Botpress AI features and pricing (October 2026)

Botpress is an AI agent platform for customer support. Support teams build agents in a visual studio, ground them in their own documents, and run them on top of an existing helpdesk or in the vendor's own helpdesk, with pricing per conversation.

Botpress offers Agent Studio, a drag-and-drop builder with a code editor and a built-in emulator, the Autonomous Engine for LLM-driven decisions, Knowledge Bases, Tables for structured data, and Botpress Desk, a ticket system that can also sit on top of Zendesk or Intercom. Channels include webchat and WhatsApp, and voice is part of the Enterprise plan. The company has Canadian roots, with locations in Montreal and Quebec City, and its US entity is registered in Delaware. The vendor states that more than 750,000 AI agents have been built on the platform.

• Resolves tickets with real actionsThe Autonomous Engine uses a language model to decide the next step and calls connected systems, for example to issue a refund under the same conditions a human agent would follow. Support teams see fewer routine tickets and fewer handoffs of simple cases.
• Answers from company knowledgeKnowledge Bases index uploaded documents, websites, spreadsheets and tables, and the agent answers from them with citations. Content can be updated through the API, so answers stay current without retraining the agent.
• Hands over with full contextEscalation rules decide when the AI acts and when a person takes over. The human receives conversation history, account details and the troubleshooting steps already tried, so customers do not repeat themselves.
• Learns from agent correctionsWhen a human agent corrects a reply or resolves a ticket differently, that signal feeds back into the AI agent. The vendor says one resolution becomes permanent knowledge, so similar tickets later need less manual work.

• Priced per conversation with no per-seat cost and AI usage included, according to the pricing page; the Free plan includes 25 conversations.
• Works on top of an existing Zendesk or Intercom helpdesk without migration, or as a standalone helpdesk with Botpress Desk.
• The LLMz framework turns instructions into TypeScript code instead of chained tool calls; the vendor says this lowers cost.
• Enterprise plan adds custom data retention and residency policies, an uptime SLA and a dedicated security review.

The careers page lists locations in Montreal and Quebec City, Canada, and the US entity Botpress Inc. is located in Delaware according to the privacy policy. The service runs on AWS and is used worldwide.

Cost follows conversation volume: two or more end-user messages in a month count as a conversation, and auto-recharge packs are added at 95% of quota. Privacy materials say data sits on US servers or locations the customer determines, and custom residency is an Enterprise feature. Transfers from the EU rely on the EU-US Data Privacy Framework. Review the public data processing agreement and your US state privacy duties.

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