Replicant AI features and pricing (October 2026)

Replicant is a US vendor of AI agents for enterprise contact centers. Its platform automates voice and chat conversations such as scheduling, billing and order questions, and analyzes every conversation for AI and human agents.

Replicant, Inc. was founded in 2017 and is headquartered in San Francisco. Its platform has two parts: Conversation Automation for voice and chat AI agents, and Conversation Intelligence for dashboards and QA across AI and human agents. Use cases include appointment scheduling, authentication, billing and payments, call routing and account and order management for industries such as insurance, health services, home services and retail. The vendor states that it has automated more than one billion minutes and completed over 200 deployments. Its leadership lists a Senior Director for information security and compliance.

• Answers and resolves callsVoice AI agents speak with callers in 30+ languages, according to the vendor, and complete tasks such as scheduling, authentication, payments and order lookups. Your center covers more calls without adding agents, and callers reach a person only when the case needs one.
• Handles chat conversationsChat AI agents take over text conversations on the same platform and hand over to a person with the full transcript and a summary. Your team continues from the existing context, so customers do not repeat themselves.
• Compares AI and human performanceAI-powered QA and dashboards score every conversation and show handle time, customer satisfaction and first contact resolution for AI and human agents side by side. Managers see where automation helps and where cases still need coaching.

• Pricing follows the Replicare model: one flat annual fee covering build, maintenance, new AI models and unlimited use cases, according to the vendor.
• The vendor says its agents use deterministic business rules, pre-approved responses in high-risk workflows and no training of public models on customer data.
• Voice and chat AI agents and conversation intelligence for AI and human agents come from one vendor on one platform.

Replicant is headquartered in San Francisco, California, and describes itself as a technology company serving enterprise contact centers.

No amounts are published, so request a quote and ask how Replicare and pay-as-you-go terms differ. The platform runs on Google Cloud, but the pages we checked do not name regions, so ask where recordings and transcripts are stored. For US use, check state call recording consent rules and TCPA limits on AI voice in outbound reminder calls. If conversation intelligence scores human agents, EU AI Act high-risk rules can apply from December 2, 2027.

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