Quiq AI features and pricing (October 2026)

Quiq is a customer service platform from a US vendor based in Montana. Enterprises use it to run AI agents across messaging and voice, coach human agents with AI assistants, and analyze every conversation, all built in a common studio with guardrails.

Quiq, Inc. has its principal place of business in Bozeman, Montana, and the company works fully remote. The platform has six products: AI Agents, AI Assistants, Voice AI Agents, AI Workflows, AI Analysts and a Digital Contact Center for human agents. AI Studio is the build environment, with no-code, low-code and full-code options, simulation, version control and a choice of language models. Industries named on the site include retail, hospitality, insurance, banking, healthcare and airlines. Quiq targets large brands and offers managed services where teams want the vendor to build agents for them.

• Resolves requests across channelsAI Agents connect to business systems through APIs and complete tasks such as bookings, returns or account updates. Context stays with the conversation when a customer changes channel, so support teams hand fewer cases to people and customers do not repeat themselves.
• Coaches human agents liveAI Assistants read a live call or chat and suggest replies, knowledge articles or next steps inside the agent's workspace. They can also submit returns or log CRM entries, which shortens handling time and helps newer agents work like experienced ones.
• Answers phone callsVoice AI Agents work from plain-language Process Guides instead of fixed menus, so callers can go off-script. A text with photos or a booking confirmation can be sent during the call, which lets many routine calls finish without a transfer.
• Reviews every conversationAI Analysts score interactions of AI and human agents against metrics the team defines, such as CSAT, resolution quality and compliance. Findings can trigger actions like a CRM update or a manager alert, replacing manual sampling of a small share of contacts.

• Prices by conversations used rather than by seats or outcomes, according to the vendor's pricing FAQ.
• One studio and one set of knowledge, Process Guides and integrations for AI Agents, AI Assistants, Voice AI and AI Workflows.
• Model-agnostic: AI Studio lets teams select and mix language models in one workflow and bring a custom fine-tuned model.
• AI Workflows apply the same guardrails to triggers that are not conversations, such as form submissions or inbound leads.

According to its privacy policy, Quiq, Inc. has its principal place of business in Bozeman, Montana, and the policy also names a company called Quiq, LTD. That documents the United States as its home market.

The site publishes no amounts, so ask for a quote and test how conversation volume maps to cost. AI Analysts and AI Assistants evaluate human agents, which counts as employee performance review: check state and local rules for your US sites, and in Germany works council rights and the EU AI Act, whose high-risk duties start December 2, 2027. Hosting regions are not stated on the pages we checked.

No reviews yet. Be the first to share how your team uses it.

Every review shows its verification level. We read each one before it goes live. How we check reviews