Gorgias AI features and pricing (October 2026)

Gorgias is a helpdesk for online stores, mainly on Shopify, that brings email, chat, SMS and social messages into one inbox and uses an AI Agent to answer routine customer requests and carry out order actions.

The helpdesk shows order and customer data from Shopify next to each ticket, so agents can edit orders, issue refunds or apply discounts without switching tools. Channels include email, live chat, SMS, WhatsApp, Instagram, Facebook and phone. Around the inbox sit the AI Agent, a Shopping Assistant for pre-purchase questions, reporting and more than 300 integrations such as Klaviyo, Recharge and Yotpo.

Gorgias was founded in Paris in 2015, and its privacy notice lists an address in San Francisco. The vendor reports more than 17,000 ecommerce brands as customers and over 400 employees. Plans are sized by monthly ticket volume, from a Starter plan with 50 tickets for small shops up to Enterprise contracts.

• Resolves routine ticketsThe AI Agent answers questions about orders, shipping, returns and products on email, chat, SMS, WhatsApp, social channels and phone. It draws on the store catalog, policies and past conversations and hands over to a person when its confidence is too low. Support teams spend less time on repetitive requests.
• Carries out order actionsThe vendor lists more than 130 prebuilt actions, such as order edits, pausing or skipping subscriptions, cancellations and refunds, plus custom actions through an API. The AI Agent completes these steps inside the conversation, so customers get a result without waiting for a follow-up.
• Advises shoppers before purchaseThe Shopping Assistant reaches out to store visitors and suggests products based on their questions. Stores can use their support channel for pre-purchase advice as well as for after-sales questions, which helps small teams cover sales conversations without extra staff.
• Tags, summarizes and reviews ticketsIn the helpdesk, AI tags incoming tickets, writes summaries and helps route conversations. AutoQA scores support conversations automatically, and trend analysis shows recurring topics. Team leads see quality and contact reasons without reading every ticket by hand.

• Built around Shopify: order and customer data appear in the ticket, and agents can change orders from within the helpdesk.
• Plans are priced by monthly ticket volume, and AI Agent interactions are billed separately per automated interaction.
• The subprocessor list names Google Cloud Platform in the US, EU and Australia for hosting and OpenAI in the US as AI provider.

Gorgias lists an address in San Francisco in its privacy notice and reports more than 17,000 ecommerce brands worldwide as customers.

Costs depend on ticket volume plus a separate fee per automated AI interaction, so estimate both before choosing a plan. The subprocessor list names Google Cloud in the US, EU and Australia; ask whether you can choose the storage region. AutoQA scores agents' conversations, which touches employee monitoring rules in several US states and the EU. SOC 2 Type II and HIPAA reports are available on request.

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