Assembled AI features and pricing (October 2026)

Assembled is a platform for customer support teams that combines AI agents for chat, email and voice, an AI copilot for human agents and workforce management. Support leaders use it to plan staffing, automate routine requests and coordinate in-house, outsourced and AI agents.

Assembled was founded in 2020 by former Stripe employees and is based in San Francisco, with an office in New York. The platform covers forecasting, scheduling, real-time management, vendor management for outsourcing partners, AI agents and an AI copilot, and it can be bought as separate products. It connects to helpdesks such as Zendesk, Salesforce Service Cloud and Intercom, to telephony such as Five9 and Genesys Cloud, and to Workday and HiBob for time off. The vendor raised a $51 million Series B in 2022 and reports customers in more than 50 countries. It says it schedules about 100,000 agents a month.

• Resolves chat and email requestsThe AI chat and email agent answers from the help center, product docs and internal resources, detects the customer's language and can complete tasks such as refunds through tools like Shopify. Support teams handle routine requests without a person and keep escalation rules under their control.
• Answers phone callsThe AI voice agent takes calls on order status, claims information collection or transfer investigations, connects to existing telephony and tools, and can process refunds. When it hands off, it passes an interaction summary to the human agent, so customers do not repeat themselves.
• Assists human agentsThe AI Copilot sits in the helpdesk, drafts replies in the brand's tone, surfaces policies and case history, writes wrap-up notes and translates messages. It learns from agent edits. Agents spend less time on notes and searching, and new hires find guidance faster.
• Plans staffingIn the Pro workforce management plan, the platform generates schedules with AI and forecasts demand with machine learning across channels. Planners get a first schedule and volume forecast to adjust, rather than building them by hand in spreadsheets.

• Combines AI agents, an AI copilot and workforce management for in-house, outsourced and AI agents in one platform, with products sold separately.
• Public prices: workforce management from $25 per agent per month, AI Copilot from $35 and AI agents from $0.65 per conversation.
• Integrations listed for Zendesk, Salesforce Service Cloud, Kustomer, Intercom, Gorgias, Amazon Connect, Five9, Genesys Cloud, Talkdesk, UJET, Workday and HiBob.

The contracting party is Assembled, based in San Francisco; the vendor reports customers in more than 50 countries and relies on the EU-U.S., UK-U.S. and Swiss-U.S. Data Privacy Frameworks for transfers.

The security page lists SOC 2 Type II and GDPR but leaves hosting regions, data processing agreement, SSO and AI training terms to the Trust Center, so request them. Workforce management includes real-time adherence monitoring, which can count as employee monitoring: in the US, check state notice rules such as New York's, and agree on data use with your staff.

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