From $20 per user/month · Free plan🇺🇸
Mobile-first maintenance software (CMMS) with an AI assistant, anomaly detection and plain-language reports.
Facilio AI features and pricing (October 2026)
Facility management and maintenance platform with AI agents for service requests, reporting and invoice checks.
Contact for pricing
Pricing: Contact for pricing
Tiers Standard, Essential and Enterprise; price by quote based on portfolio size, users and deployment scope.
What is Facilio?
Facilio is a cloud platform for facility management and maintenance across commercial real estate, retail, healthcare, education and FM service providers. It combines a CMMS with building energy monitoring and AI agents that handle requests and routine reporting.
The Connected CMMS covers preventive maintenance, assets, work orders, field service, vendors, inspections and a mobile app. Connected Buildings adds energy monitoring and fault detection, and Connected Refrigeration handles multi-site cold chain monitoring. The contracting company is Facilio, Inc., with offices in the USA, Dubai, Australia, the UK and India. Named customers include ICD Brookfield, Dubai World Trade Centre, Investa and HelloFresh. Services run on Amazon Web Services.
Facilio AI features and use cases
- Takes in and routes service requestsMira reads requests arriving by phone, chat, WhatsApp and email, creates tickets, routes them to the right team or vendor and escalates emergencies. Helpdesk staff handle fewer manual handoffs, and occupants get a response outside office hours.
- Automates reports and invoice checksAtom assistants are AI agents that prepare reports, verify vendor invoices against work performed and support asset lifecycle decisions. FM managers spend less time compiling data and checking paperwork.
- Flags energy waste and equipment faultsThe Connected Buildings module analyzes building system data to detect faults and optimize energy use. Operations teams see where equipment runs outside normal patterns and can fix issues before occupants complain.
What sets Facilio apart
- Combines maintenance management, building energy monitoring and refrigeration compliance in one platform.
- Helpdesk AI covers WhatsApp alongside phone, chat and email.
Where Facilio is strongest
United States Available internationally
Facilio names offices in the USA, Dubai, Australia, the UK and India and customers in several of these regions, without a published home market share.
Questions to ask before you buy Facilio
Facilio's security page states that SOC 2 is still in progress and does not name hosting regions, so ask which AWS region will hold your data and request a data processing agreement. Pricing is quote based. Check integrations with your building management system and accounting software before a rollout.
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Questions about Facilio
What does Facilio cost?
Facilio offers Standard, Essential and Enterprise tiers. Prices are not published and depend on portfolio size, number of users and deployment scope.
Where is Facilio data hosted?
Facilio runs on Amazon Web Services and states that personal data stays in its designated data centers. The regions were not named on the pages we checked in September 2026.
Is Facilio SOC 2 certified?
At our check in September 2026, the security page described SOC 2 as work in progress, not as a completed audit.
Facilio update historyno updates yet
No changes recorded for Facilio yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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