GaiaWorks AI features and pricing (October 2026)

GaiaWorks is a workforce management suite for shift-based employers such as factories, retailers and service companies, covering time and attendance, scheduling, labor hours and incentive pay, with AI demand forecasting and AI agents for managers.

GaiaWorks, legally Suzhou Gaiaworks Information Technology, sells cloud modules for real-time attendance, smart scheduling, labor hour tracking, incentive compensation such as piece rates and commissions, skills development, gig and contract worker management, and workforce analytics. Investors named by the vendor include GGV Capital, Matrix Partners and Tencent. It reports more than 1,800 midsize and large customers and 7 million employees on the platform across 34 countries and regions, with an English site for Asia Pacific clients and a domestic IT edition for China.

• Forecasts staffing needsThe scheduling cloud reads orders, foot traffic, sales, promotions or production plans and converts them into staffing needs per date, time slot and position. Planners see gaps before the week starts instead of reacting to missed shifts.
• Builds compliant schedulesStaff are matched to shifts by position requirements, skill certificates, availability and employee type, while hard and soft rules cover consecutive days, rest periods, overtime and shift intervals. The time agent explains the logic in natural language, compares scenarios and flags legal risks before managers approve.
• Suggests incentivesThe incentive agent combines attendance, performance and past bonus data and recommends reward measures, then tracks whether they work. Operations managers get suggestions based on data rather than gut feeling.
• Answers workforce questionsChat BI is an LLM-based assistant that recognizes the question, queries workforce efficiency data and generates charts. The vendor says its AI agents can run on several language models, including self-hosted open source models.

• Holds SOC 2 Type II, ISO/IEC 27001, 27017, 27018, 20000-1 and ISO 9001 plus China's Level 3 security certification.
• Combines scheduling with incentive pay such as piece rates and commissions, which suits factories and retail chains.
• AI agents can run on self-hosted open source models, and a private deployment is offered.

Headquartered in Suzhou; the vendor reports more than 1,800 midsize and large customers, mainly in manufacturing, retail and logistics in China, and holds China's Level 3 security certification.

GaiaWorks fits manufacturers, retailers and service companies with large shift-based teams in China and Asia Pacific. The hosting region is not published, so ask where data is stored and how transfers out of China are handled under the Personal Information Protection Law (PIPL). Because the AI agents evaluate attendance and performance for scheduling and incentives, agree on their use with employee representatives where local law requires it, and ask about the private deployment option if data must stay on your own servers.

• PIPL gives employees a right to refuse automated decisions
• Platforms must negotiate algorithm rules with unions
• Exemption for cross-border transfer of employee data

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