PolyAI AI features and pricing (October 2026)

PolyAI is a UK company that builds AI voice agents for enterprise customer service, handling phone calls with its own dialog model and offering a no-code studio and a developer kit.

PolyAI provides voice agents that answer calls, resolve requests and hand over to staff, plus analytics and compliance guardrails. Agents are built in Agent Studio without code or with the Agent Development Kit. PolyAI Ltd. is based in the UK, hosts on AWS and names customers such as PG&E, UniCredit and Quicken on its website.

• Handles phone callsVoice agents answer customer calls in natural conversation, resolve common requests and pass complex cases to staff. Contact centers keep queues short around the clock.
• Authenticates callers by conversationPolyAI verifies callers through natural conversation instead of voice biometrics. Customers pass security checks without separate steps.
• Lets teams build agentsNon-technical teams build and change agents in the no-code Agent Studio, while developers use the Agent Development Kit. Changes do not have to wait for a vendor project.
• Monitors conversationsAnalytics show conversations in real time with reporting on outcomes. Service leaders see where callers get stuck.

• Uses its own dialog model trained on enterprise conversations, according to the vendor.
• Priced per minute of use, with maintenance, improvements and 24/7 support included.

PolyAI is PolyAI Ltd., based in the UK, and aligns its security practices with guidelines of the UK National Cyber Security Centre.

The security page mentions DPAs with documented sub-processors but names no hosting region, so request these documents before contracting, especially for EU callers. Per-minute pricing means costs follow call volume. UK GDPR and the Data (Use and Access) Act 2025 apply to UK operations.

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