From $21 per user/month · Free trial🇺🇸
On-call and incident management platform with PagerDuty Advance: summaries, status update drafts and AI agents for SRE work.
BigPanda AI features and pricing (October 2026)
AIOps platform that correlates alerts from many monitoring tools into incidents, enriches them with context and suggests fixes.
Contact for pricing
Pricing: Contact for pricing
No prices published, quote after a demo, as of September 2026.
What is BigPanda?
BigPanda is an AIOps platform for large IT operations teams. It correlates alerts from monitoring and observability tools into incidents, enriches them with context from changes, tickets and past cases, and suggests how to fix them.
BigPanda sits between monitoring tools and the service desk. Besides detection and response it offers an IT knowledge graph built from tools and tickets, change risk management, problem management and analytics, with integrations for ServiceNow and Jira Service Management. The company is headquartered in Redwood City, California. It targets enterprises with large manual IT operations and outsourced first-level support, and it publishes no prices.
BigPanda AI features and use cases
- Reduces alert noiseBigPanda correlates signals from monitoring and observability tools, groups related alerts into incidents and filters the rest. Operations teams work on fewer, clearer incidents.
- Enriches incidents with contextAI agents pull recent changes, service desk activity, historical incidents, CMDB data and external signals such as SaaS status pages into one summary. Responders see the situation at a glance and escalate with complete tickets.
- Suggests remediation stepsBased on previously resolved incidents, the platform proposes next steps and links matching runbooks and knowledge articles. Less experienced staff can act without waiting for an expert.
What sets BigPanda apart
- Works across many monitoring tools and feeds enriched incidents into ServiceNow or Jira Service Management.
- Also uses external signals such as weather, power outages and SaaS status pages as incident context.
Where BigPanda is strongest
United States Available internationally
BigPanda is headquartered in Redwood City, California.
Questions to ask before you buy BigPanda
BigPanda publishes no prices, so request a quote that covers the expected alert volume and integrations. The trust center content was not readable in our September 2026 review, so ask for certifications, hosting regions, subprocessors and a data processing agreement. Decide which suggested actions still need approval by a person.
BigPanda reviews
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Questions about BigPanda
What does BigPanda cost?
BigPanda does not publish prices. Pricing is available after a demo request.
Does BigPanda replace the service desk?
No. It works between monitoring tools and ITSM systems such as ServiceNow or Jira Service Management and passes enriched incidents to them.
Which data does the AI use?
According to BigPanda, it uses monitoring and observability data, service desk tickets, historical incidents, change data, CMDB and topology information, knowledge bases, runbooks and external signals.
BigPanda update historyno updates yet
No changes recorded for BigPanda yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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