Dynatrace AI features and pricing (October 2026)

Dynatrace is an observability platform that monitors applications, infrastructure, logs and user experience. Its causal AI finds root causes of incidents, Dynatrace Assist answers questions in natural language, and AI agents support SRE, developer and security work.

The platform covers application and infrastructure observability, Kubernetes monitoring, log analytics, real user monitoring and security. Data lands in the Grail data lakehouse, and the Smartscape graph maps dependencies between services. Dynatrace is headquartered in Boston and names 50 offices worldwide. Billing runs through the Dynatrace Platform Subscription, an annual commitment consumed at published rate card prices.

• Finds the root cause of incidentsThe causal AI uses the Smartscape dependency graph and data in Grail to trace a problem to its cause, rather than listing many separate alerts. Operations teams see one problem with its likely origin and fix it faster.
• Answers questions in plain languageDynatrace Assist lets users ask about their data in natural language without adding context to prompts and suggests next steps. Staff without query language skills get answers without writing queries.
• Prepares fixes and ticketsThe SRE Agent detects anomalies in cloud and Kubernetes operations and enriches tickets automatically, the Developer Agent recommends code-level fixes enriched with stack traces, and the Security Agent creates vulnerability tickets. Teams start remediation with context already gathered.

• Combines causal AI based on a dependency graph with generative AI for natural language questions.
• The trust center lists ISO/IEC 42001:2023, TISAX, FedRAMP Moderate and IRAP besides ISO/IEC 27001:2022 and SOC 2 Type II.

Dynatrace is headquartered in Boston and holds the US government authorization FedRAMP Moderate.

Costs depend on consumption across hosts, pods, logs and sessions, so model expected volumes before signing the annual commitment. Dynatrace does not list SaaS regions, a data processing agreement or a subprocessor list on the pages we checked, so confirm the region for your environment and where Dynatrace Assist processes prompts. Request the data processing agreement, since logs and sessions can contain personal data.

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