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Knowmax AI features and pricing (October 2026)
Knowledge management from India for contact centers with AI content migration, search across siloed sources and visual guides.
Contact for pricing
Pricing: Contact for pricing
Knowmax does not publish prices, quotes via sales; as of September 2026.
What is Knowmax?
Knowmax is a knowledge management platform from Gurugram, India, for customer experience teams and contact centers that centralizes service knowledge and delivers it as decision trees, visual guides and search across channels.
Knowmax offers no-code decision trees for next best actions, an omnichannel knowledge base for self-service, visual how-to guides, search and a Chrome extension, with integrations for Zendesk, Salesforce, Freshdesk, Genesys, Talkdesk and SAP. The company is headquartered in Gurugram and names customers such as Vodafone, Ooredoo, Zepto, Starlink and Concentrix. Prices are not published.
Knowmax AI features and use cases
- Migrates existing contentThe AI content migration engine moves existing knowledge articles and documents into Knowmax with little manual work. Teams replace an old knowledge base without retyping content.
- Finds answers across sourcesSearch reaches across siloed knowledge sources so agents find the relevant answer quickly during a call. Handling times fall when agents search less.
- Turns procedures into visual guidesKnowmax converts complex procedures into picture-based step-by-step guides. Customers and new agents follow instructions more easily than long text.
What sets Knowmax apart
- Built for contact centers, with references mainly from telecom such as Vodafone, Ooredoo and STC, and no-code decision trees for guided troubleshooting.
- Integrations with contact center systems such as Genesys and Talkdesk next to helpdesks such as Zendesk and Freshdesk.
Where Knowmax is strongest
India Available internationally
Knowmax is headquartered in Gurugram and names Indian customers such as Zepto alongside international telecom providers.
Questions to ask before you buy Knowmax
Hosting location, DPA and sub-processors were not published on the pages we checked, so request them before a pilot, especially for EU data. Ask which AI features use external language models. India's Digital Personal Data Protection Act applies to data processed there.
Knowmax reviews
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Questions about Knowmax
Where is Knowmax based?
Knowmax is headquartered in Gurugram, Haryana, India.
Which systems does Knowmax integrate with?
The website lists Zendesk, Salesforce, Freshchat, Freshdesk, Genesys, SAP and Talkdesk, plus a Chrome extension.
Does Knowmax publish prices?
No. Pricing is not listed on the website and is available from sales.
Knowmax update historyno updates yet
No changes recorded for Knowmax yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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