Best conversation intelligence software: 8 tools ranked on what vendors publish (October 2026)

Eight tools, three published prices: what 10 users cost in a year

Avoma, Sybill and HubSpot publish an amount. Gong says licenses are priced per user plus a platform fee and asks you to fill in a form. Jiminny and Attention have no pricing page: both addresses returned a 404 error on October 15, 2026. Modjo and Salesloft publish no amount either.

For 10 users on annual billing, Avoma costs $6,360 a year with the Organization plan ($24 per recorder seat) plus the Conversation Intelligence add-on ($29), or $2,280 without the add-on. Sybill Pro costs $3,600 and Sybill Business $10,800. HubSpot Professional lists €90 per seat a month, which is €10,800 for 10 seats.

What this means for you: if you need a budget figure before a sales call, only Avoma, Sybill and HubSpot give you one, and the other five need a quote.

Sources: [1][2][3][4][5][6][7]

1. Avoma: best if you want a price you can check and a 14-day trial

Avoma is the only tool here that sells conversation intelligence as a separate add-on with a published price. Plans are per recorder seat: Startup $19, Organization $24 and Enterprise $39 with a 10-seat minimum, all on annual billing, and viewers are free. The Organization plan includes "Limited Conversation Intelligence"; the full add-on costs $29 per seat and brings AI call scoring, coaching recommendations and smart trackers, while a second $29 add-on covers AI deal risks and forecasting.

A 14-day trial of the Organization plan has all add-ons switched on. Live transcription covers 75+ languages. The trust page names SOC 2 Type II and ISO/IEC 42001:2023, and says all software runs on AWS in the USA. It also recommends turning on the "Meeting Reminder to Participants + Recording Consent Disclaimer" for external participants. The Avoma integration list names Salesforce, HubSpot, Pipedrive, Zoho CRM and dialers such as Aircall, Dialpad and Outreach.

Not for you if call data must stay in the EU, because the page names the USA only. What this means for you: budget with the add-on included, because the $19 Startup price excludes it.

Sources: [2][8][9][10]

2. Attention: best if consent on calls with US prospects is your main worry

Attention is the only vendor here with a page on recording law. It says it "consistently" acquires consent from every participant, which covers all-party states such as California and Florida, and it can email invitees before a meeting to say the session will be recorded. For web calls it offers an e-mail notifier with an opt-out. The same page says it is not legal advice.

The product page of Attention lists call analysis, CRM updates in Salesforce and HubSpot, Slack reports and playbooks that alert reps to at-risk deals. It runs on several language models, including its own. The security page names SOC 2 Type II and HIPAA, with business associate agreements available, and TLS 1.2 and 1.3 in transit. It says nothing on GDPR or hosting region, and no price is published. Our directory had no pricing model for it, which I set to price on request.

Not for you if you need a hosting region or a price before you talk to sales. What this means for you: ask for the data location in writing.

Sources: [11][12][13]

3. Gong: best if you want the broadest suite and an EU data center option

Gong analyzes calls, meetings and emails. Its conversation intelligence page lists recording, keyword and topic detection, sentiment and talk ratio, deal risk flags and an Ask Anything feature, and its homepage describes agents that automate follow-ups, pipeline edits and forecast corrections. Licenses are priced per user with a platform fee, and no trial or amount is published.

Gong has the longest certificate list in this round-up: SOC 2 Type 2, ISO/IEC 27001, 27017, 27018, 27701 and 42001, plus the EU-U.S. Data Privacy Framework. It says customer data is never used to train generative AI models.

A help article from June 15, 2026 confirms an EU data center option in which communications data is stored and processed in the EU, though phone numbers and some Twilio records stay in the United States.

Not for you if you want to compare prices online or start without a sales conversation.

What this means for you: if EU storage matters, ask your admin to choose the EU data center before any calls are recorded.

Sources: [14][15][16][17]

4. Jiminny: the vendor that lists its AI subprocessors

Jiminny publishes a trust center with a list of 19 subprocessors, last updated June 25, 2025. It shows where your recordings may be processed: AWS hosts infrastructure in the United States, Germany and Ireland, AssemblyAI transcribes in the United States and Ireland, and Ask Jiminny uses OpenAI and Google Cloud in the United States.

The homepage lists an AI notetaker, conversation intelligence, revenue intelligence, automatic CRM logging and a 14-day full-feature trial. The trust center names SOC 2 Type II, GDPR, CCPA, HIPAA and the EU-US, UK-US and Swiss-US Data Privacy Frameworks. Jiminny has no pricing page. Not for you if you need the subprocessor list to be recent or all processing inside the EU. What this means for you: read the list against your data protection policy.

Sources: [18][19]

5. Salesloft: best if you run Salesloft or Clari Forecast already

Salesloft Conversation Intelligence became generally available on July 14, 2026, after Clari and Salesloft finished their merger on December 3, 2025. The release names live coaching, call summaries, action items, follow-up emails, AI auto call scoring, search across multiple calls and in-person recording on mobile, with an MCP server for other AI tools. The release describes consent controls only as "leading consent and compliance controls".

The security page lists SOC 2 Type 2, ISO 27001 and ISO 27701, hosting on AWS and Google Cloud in the US and EU for Salesloft and Drift, and a US-hosted Clari platform. No price is published. Our directory listed no certificates for it, which I corrected. Not for you if you want a stand-alone tool, since it is built around the Salesloft and Clari platform. What this means for you: ask which hosting region your contract names.

Sources: [20][21][22]

6. Sybill: best if you want a free plan to start with

Sybill has the only free plan for recorded calls in this round-up: unlimited call recordings and transcripts, AI meeting summaries for 20 meetings a month, follow-up emails and 500 credits a week per user. Pro adds unlimited summaries and pushes summaries to your CRM at $30 per user a month, and Business at $90 adds CRM autofill for 10 fields and API and MCP access. The billing toggle shows 17 percent off for annual billing, so monthly billing is $36 and $108.

Sybill treats a call as one source among emails and Slack threads, so I scored its job fit lower than the call-first tools. The homepage names SOC 2, GDPR, ISO 27001 and PCI and shows a 14-day trial, and I found no hosting region or consent setting on the pages I could read. Sybill is not for you if scorecards for a coaching program are the point, since I found none on the pricing page. What this means for you: use the free plan to see whether summaries are enough before paying for scoring elsewhere.

Sources: [3][23]

7. Modjo: best if your team sells in French and wants data kept in France

Modjo says it hosts data in France on AWS in the Paris region, holds a SOC 2 Type II certification and encrypts data in transit and at rest. Transcription covers 100+ languages, and the AI features named are call scoring, CRM filling, email follow-up, an AI Sales Agent and an MCP server. It connects to HubSpot, Salesforce, Dynamics 365, Pipedrive, Sellsy and Zoho. No price is published, and the pricing page says Modjo is optimal from 3 sales reps.

I found no consent setting on the pages I read, which cost it a point on my scale. Not for you if you are a solo seller or want to start without a demo. What this means for you: pick it when Paris hosting is a requirement.

Sources: [7][24]

8. HubSpot Sales Hub: best if your reps already work in HubSpot

HubSpot Sales Hub treats call analysis as a CRM feature. Automatic transcription needs a Professional or Enterprise seat, and the euro pricing page I saw lists Professional at €90 and Enterprise at €175 per seat a month on annual billing, with Starter at €7 under a 65 percent limited-time discount. Call summaries come with Professional, tracked terms need Enterprise, and conversational enrichment is an Enterprise beta.

The help article tells admins to review call recording laws for their area and gives no consent setting. I found no scorecards and no certificate list on the pages I opened. HubSpot Sales Hub is not for you if coaching scorecards across many calls matter most. What this means for you: if you already pay for Professional seats, test the built-in transcripts before adding a second tool.

Sources: [4][25]

Recording a sales call needs consent, and California and UK GDPR show two ways to get it

California Penal Code section 632 punishes anyone who records a confidential communication "without the consent of all parties". The first offense carries a fine of up to $2,500 per violation, jail up to one year, or both.

The UK ICO lists six lawful bases for processing personal data, including consent and legitimate interests. A recording of a call with a prospect is personal data, so you need one of them, plus a clear notice.

Avoma and Attention both say to announce the recording to every participant regardless of location. This is my reading of the texts, not legal advice. What this means for you: switch on the announcement for every external call, and ask your lawyer about your own states and countries.

Sources: [26][27][8][11]

How I ranked the tools

Each tool got 0 to 2 points on four things, so the maximum is 8. Job fit is 2 when analysis of recorded sales calls is the core product and 1 when it is one function of a larger product or an assistant. The AI score is 2 when the vendor names call scoring, coaching or deal signals, and 1 for summaries only. Consent is 2 when the vendor names a recording-consent setting or page, 1 for a general statement and 0 when I found none. Free route is 2 for a free plan, 1 for a trial and 0 when I found neither. Ties break on job fit, then alphabetically.

Transparency is a separate column and does not move the rank: 1 point each for a published price, a certificate named on the vendor's page and a named hosting region. I read no review sites for this page, so no user ratings are scored. No score says how accurate a transcript or a call score is, because I ran no calls through these tools.

Sources: [28]

Which tool fits which situation

If two answers fit, start with the question you must settle this quarter.

Tools I checked and left out

I did not open the vendor pages of the following, because our directory lists their main job elsewhere. Outreach, Nooks and Orum are sales engagement and dialer tools, and our sales engagement round-up covers them. Mindtickle is a revenue enablement platform, People.ai (Backstory) sells forecasting, and Otter.ai and tl;dv are meeting note takers.

Chorus is a ZoomInfo product, and ZoomInfo is listed in our directory as a go-to-market data platform. I did not open its Chorus pricing or security pages. Fireflies has no profile in our directory, so it cannot enter a list built from it.

Sources: [29]