Emplifi AI features and pricing (October 2026)

Emplifi is a social media platform from Columbus, Ohio, for enterprise marketing, e-commerce and customer service teams. It combines publishing, listening, analytics, social customer care and influencer and user-generated content tools with ratings and reviews, supported by AI co-pilots.

The platform, sold as Emplifi Fuel, groups its modules into three solutions. Social Marketing covers publishing, community management, listening, influencers and unified analytics. Social Commerce combines ratings and reviews, user-generated content and live video shopping. Social Care offers a unified inbox for direct messages, comments and mentions, a chatbot and case management with a Salesforce integration.

Emplifi Inc. is based in Columbus, Ohio, and took the Emplifi name in June 2021; it has entities in the Czech Republic, Canada, the UK and other countries. The vendor states that more than 22,000 brands use the platform, and every plan comes with unlimited users.

• Drafts replies and rates visualsIn Social Marketing, an AI co-pilot supports publishing, engagement and responses from one platform. From the Advanced plan, the AI Reply Assistant drafts replies and AI Image Scoring rates visuals before they are posted. Social teams produce and review content faster across channels.
• Builds reports and forecastsThe AI ReportBuilder creates reports from connected profiles and ad accounts, and performance prediction tools estimate how content will do. The Intelligent plan adds AI Data Summarization and predictive analytics. Marketing leads get readable results without assembling slides by hand.
• Simplifies listening and brand voiceThe Intelligent plan includes an AI Query Copilot that simplifies social listening insights, and AI Composer applies a defined brand voice to generated text. Analysts spend less time on query setup and more on what customers and competitors say.
• Supports customer care agentsIn Social Care Advanced, an AI co-pilot summarizes cases and writes reply suggestions for agents working in the unified inbox. Care teams handle more conversations with the same headcount and pass cases on with full context.
• Analyzes ratings and reviewsIn the Social Commerce package, AI labels content, detects sentiment and produces AI Review Topics and AI Review Summaries, while moderation and translation of reviews can be automated. E-commerce teams see recurring themes in customer feedback without reading every review.

• Pricing is not per seat: every plan includes unlimited users, connected profiles and ad account connections.
• Social marketing, social commerce with reviews and user-generated content, and social customer care run on one platform.
• The security page documents ISO/IEC 27001:2022 certification and a SOC 2 Type II report that customers can request.

Emplifi Inc. has its principal place of business in Columbus, Ohio, which the company names as its headquarters.

Emplifi hosts its services on AWS, and the product privacy policy says data may be stored and processed in the US or other countries where Emplifi or its vendors operate, so ask which region applies to your account. Social Marketing starts at $1,249 per month, while Care and Commerce require a quote. Several AI items in the Intelligent tiers of Care and Commerce were marked as roadmap in September 2026.

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