Freshservice
Freshservice is IT service management software from Freshworks for service desks of all sizes. Its Freddy AI features suggest replies, summarize tickets, answer employee requests through an AI agent and analyze ticket trends.
Key functions
- Freddy AI Copilot helps agents with reply, summary and resolution suggestions (add-on)
- Freddy AI Agent answers employee requests on its own (Enterprise, 1,200 sessions per year)
- Freddy AI Insights analyzes ticket trends (Enterprise)
Compared with Precision AI OS
- Publishes a price (from $19 per user/month); Precision AI OS quotes on request.
- Offers a free trial; we found none for Precision AI OS.
- Can store data in the EU; Precision AI OS states no EU option.
- Names 7 security certificates, Precision AI OS 0.
Check before buying: Budget for the Copilot add-on at $29 per agent per month, since the plan price does not include it. Choose the EU data center at signup, because an account stays pinned to its region. Review the subprocessor list, which names the AI model providers, and the data processing agreement in the trust center.











