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Contentsquare AI features, pricing and GDPR (October 2026)
Experience analytics platform from Paris with the Sense AI agent for analyzing customer journeys.
FreemiumFree plan
Pricing: Freemium
According to the company page, a free tier via sign-up and enterprise plans for larger deployments; amounts were not readable on the pricing page in September 2026.
What is Contentsquare?
Contentsquare is an experience intelligence platform from Paris that records how people use websites and apps and uses its Sense AI agent to find where journeys break down, for companies from small businesses to large enterprises.
Contentsquare covers experience analytics, product analytics, voice of customer surveys, experience monitoring, conversation intelligence and mobile app analytics. Founded in 2012 and headquartered in Paris with 16 offices, it reports more than 1,700 enterprise clients and 1.3 million small business clients. A free tier is available via sign-up, and an MCP connection brings insights into other AI tools.
Contentsquare AI features and use cases
- Answers analysis questionsSense AI works as a contextual analyst: team members ask questions about journeys and frustration points and get answers with suggested next steps. Marketers and product managers analyze without waiting for an analytics team.
- Detects anomaliesAutomated detection flags unusual drops or opportunities in behavior data. Teams notice broken pages or checkout issues sooner.
- Runs AI surveysAI-powered surveys collect and summarize customer feedback alongside behavior data. Qualitative reasons appear next to the numbers.
- Tracks AI trafficContentsquare analyzes traffic arriving from language models and monitors ChatGPT apps. Marketing sees how AI assistants send visitors.
What sets Contentsquare apart
- Trust portal lists ISO/IEC 27001, 27017, 27018 and 27701 plus a SOC 2 Type II report, and offers cookieless analytics options.
- Covers both enterprise and small business customers, with a free entry tier.
Where Contentsquare is strongest
France Available internationally
Contentsquare was founded in 2012 and is headquartered in Paris.
Questions to ask before you buy Contentsquare
Session analytics on websites needs consent under EU e-privacy rules unless you use the cookieless options, so align with your consent banner. Ask where data is hosted, since regions were not listed on the pages we checked, and request the DPA from the trust portal.
Using Contentsquare in the EU: GDPR and AI Act
- Data locationNot published by the vendor.
- Data processing agreementNot published by the vendor: ask for one (Art. 28 GDPR).
- EU AI ActCheck whether the AI prepares decisions about people. If not, the high-risk rules usually do not apply. The high-risk obligations apply from December 2, 2027 (Digital Omnibus).
General information with sources, not legal advice.
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Questions about Contentsquare
Is there a free version?
Yes. The company page mentions a free tier via sign-up, with enterprise plans for larger deployments.
Which certifications does Contentsquare hold?
The trust portal lists ISO 27001, 27017, 27018 and 27701, a SOC 2 Type II report and ISO 9001.
What is Sense AI?
Contentsquare's contextual AI agent that runs analyses, answers questions and suggests next steps across the platform.
Contentsquare update historyno updates yet
No changes recorded for Contentsquare yet.
Changes the vendor made and confirmed user reports, each checked against the vendor's own pages. We review every tool monthly.
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